How are others in the community utilizing call recordings to grow and get better? How do you recommend reviewing the recordings in effective ways?
I think it’s great practice to record and review your calls. It allows you to think about what went really well and what you could have done differently. I find that taking notes/bullet points for what went well and what didn’t, helps you internalize it and then improve on your next call. There’s a ton of value in sharing your recording with others on your team as well (managers, other team members, etc.) and asking for their feedback. That way you get valuable feedback from different points of view, which I think is always super helpful.
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Appreciate that, @halit. I especially like that idea of sharing them with others. Might be interesting to do a group session where a few calls get dissected. Can be maybe a bit awkward to be on the spot like that, but feels like it’s a great way to get honest feedback from (as you said) different points of view.
I’ve used recorded calls to catch myself using filler words that I was unaware that I was using. I’ve also received great feedback from peers and managers. Simple things like looking at the camera more often" or speaking more confidently have been helpful suggestions given to me.
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Another aspect of call recordings is speed. I’ve noticed that I have a tendency of speeding up my speaking, increasing the chances of the prospect taking control of the call and ending it. It’s good to have speed variation and throw in their name every now and then.