Saw this sales call sample from Air on Twitter. Looks like it is in beta testing.
https://twitter.com/CalebMaddix/status/1680198018899869697?s=20
How are others feeling about this?
I personally think this example is terrible.
Listening to this clip really felt like nails on a chalkboard to me… would be a major loss of trust on the customer end to find out after the fact (if it were me) that he was speaking with AI and not a real person.
I’m all for leveraging AI to increase productivity - automating chat functions online, but if someone wants to speak to a human or in this case, believes they’re speaking with a human - that option should be clear and available.
The delay was killing me. If i were the customer I would have said something like “hello! Are you still there?”
You can certainly tell the Virtual Agent had one thing in “mind” which was get them to test drive. Not sure how this would work in a dynamic B2B software sales situation.
I have spent some time selling Virtual Agents for IT and the tech is just not ready. Anyone can make a demo look good, but reality is different.
one big issue seems to be around access to multiple knowledge bases. In the real world, companies have multiple knowledge repositories…not just one. This is problematic.
@greg.nishihira @ben.fanjoy It’s bad. In its current state, it’s just bad. What concerns me is that society may just start to accept this sooner than later, even if it’s terrible and clunky, and just be like “Well, it is what it is.”
On the other hand, I try to picture a sales team working alongside this kind of thing in any capacity and it’s hard to picture it actually working to close deals in any kind of dynamic conversational situation. Just having a hard time imagining it.
Yeah, I don’t see this happening in a B2B world for some time…probably well after we are out of the game.
I can see this being more realistic from a B2C situation. Heck I bet most of the spam calls we all get are AI
The delay really is aggravating to listen to, but I’ll admit I see a lot of value in this- at least around customer service. Would save hours and hours of human labor.
Being on the other end of things, as a consumer, I imagine getting this when I’m really frustrated with a product/service will only frustrate me more. Sometimes you really can’t beat the human aspect of things.